Shipping & Handling

HER LAVISH HAIR COLLECTION SHIPPING POLICY

 

ORDER PROCESSING & SHIPPING TIMEFRAMES

At Her Lavish Hair Collection, every order is prepared with precision and care. To maintain the luxury quality our brand is known for, all orders follow our standard 7–14 business day processing and delivery timeline.

Business days do not include weekends or holidays.
This timeframe allows for order verification, quality checks, packaging, and handoff to the carrier.

We appreciate your patience as we prepare your luxury extensions.

NO EXPEDITED SHIPPING OPTIONS

At this time, we do not offer 2–3 day, express, or overnight shipping.
All orders are shipped using our Standard Handling & Delivery method.

Even if a customer selects a carrier that normally delivers in 2–3 days, our processing time still applies.

TRACKING INFORMATION

Once your order is processed and shipped, you will receive a tracking number via email.

Please allow up to 48 hours for your tracking link to update once scanned by the carrier.

ADDRESS ACCURACY

Please ensure your shipping address is correct at checkout.
Her Lavish Hair Collection is not responsible for:

• Incorrect or incomplete addresses

• Delays caused by the shipping carrier

• Lost or stolen packages marked as delivered

If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment fees.

SHIPPING CARRIER DELAYS

Her Lavish Hair Collection is not responsible for delays caused by:

• USPS

• UPS

• DHL

• Weather conditions

• High-volume seasonal periods

• Carrier backlogs (including government or customs delays)

Once your package is handed off to the carrier, transit time is outside of our control.

ORDER CHANGES & CANCELLATIONS

To maintain processing efficiency, orders cannot be changed, modified, or canceled once submitted.

Please double-check your cart and information before completing checkout.

DELIVERED BUT NOT RECEIVED

If your tracking shows “delivered” but you did not receive your package:

1. Check with neighbors or building management

2. Check alternate delivery locations (side door, porch, mailroom)

3. Contact the carrier directly to open a delivery investigation

Her Lavish Hair Collection is not responsible for packages marked as delivered.

INTERNATIONAL SHIPPING

Shipping times and duties vary by destination.
Customers are responsible for any customs fees or import taxes required by their country.

CONTACT US

If you have any questions regarding your order status or tracking, please contact us at:
📧 info@herlavishhair.com 

Our team is happy to assist during normal business hours.